{"id":6825,"date":"2022-10-25T13:03:00","date_gmt":"2022-10-25T13:03:00","guid":{"rendered":"https:\/\/toluna-2025.local\/?p=6825"},"modified":"2025-03-25T21:25:12","modified_gmt":"2025-03-25T20:25:12","slug":"its-not-easy-being-green-how-brands-can-drive-consumer-engagement","status":"publish","type":"post","link":"https:\/\/tolunacorporate.com\/nl\/its-not-easy-being-green-how-brands-can-drive-consumer-engagement\/","title":{"rendered":"It\u2019s not easy being green: how brands can drive consumer engagement"},"content":{"rendered":"<style>.kb-row-layout-id6825_33cf64-8a > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id6825_33cf64-8a > .kt-row-column-wrap) > .wp-block-toluna-column{justify-content:start;}.kb-row-layout-id6825_33cf64-8a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var(--wp--style--global--content-size);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id6825_33cf64-8a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id6825_33cf64-8a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id6825_33cf64-8a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id6825_33cf64-8a alignfull wp-block-toluna-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.toluna-column6825_6d4e4f-ed > .kt-inside-inner-col,.toluna-column6825_6d4e4f-ed > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.toluna-column6825_6d4e4f-ed > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.toluna-column6825_6d4e4f-ed > .kt-inside-inner-col{flex-direction:column;}.toluna-column6825_6d4e4f-ed > .kt-inside-inner-col > .aligncenter{width:100%;}.toluna-column6825_6d4e4f-ed > .kt-inside-inner-col:before{opacity:0.3;}.toluna-column6825_6d4e4f-ed{position:relative;}@media all and (max-width: 1024px){.toluna-column6825_6d4e4f-ed > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.toluna-column6825_6d4e4f-ed > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-toluna-column toluna-column6825_6d4e4f-ed\"><div class=\"kt-inside-inner-col\">\n<p>An increasing number of consumers&nbsp;worldwide understand that governments, companies, and consumers must all work together to address climate change. World leaders are now making notable commitments to cutting greenhouse gas emissions and investing in renewable energy. Global companies are laying the groundwork to become carbon neutral.<\/p>\n\n\n\n<p>However, many brands are still unsure how to talk about environmental issues with consumers and influence lifestyle changes that make a positive impact. We took a deep dive into the spontaneous and uncensored voice of consumers to uncover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How brands can improve climate communications with consumers<\/li>\n\n\n\n<li>Which messages are more likely to positively influence sustainable choices<\/li>\n\n\n\n<li>What consumers expect from companies that chose to communicate green credentials<\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">A deep understanding of consumers\u2019 climate conversations<\/h2>\n\n\n\n<p>We collected two years of data, publicly available conversations, photos, and videos related to environmental topics. Our combination of tools gathered the user generated content from social media platforms, review sites, blogs, forums, etc.<\/p>\n\n\n\n<p><strong>Using AI modeling and human enrichment, we examined:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unmet needs and wants, frustrations, delights<\/li>\n\n\n\n<li>Impact on consumer behaviors<\/li>\n\n\n\n<li>Consumer feelings<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/www.metrixlab.com\/new\/wordpress\/wp-content\/uploads\/2022\/10\/Using-AI-modeling-and-human-enrichment.png\" alt=\"Using AI modeling and human enrichment\" class=\"wp-image-222742\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How much do consumers care about climate change?<\/h2>\n\n\n\n<p>First, it\u2019s important to know that consumer interest in the environment has been significantly increasing in recent years. Studies have found that people are also more open to making lifestyle choices that are more environmentally sustainable.&nbsp;<strong>73% of consumers globally say they\u2019ll change their consumption habits. More than 2\/3 claim they\u2019re already doing all they can to protect the environment.<\/strong><\/p>\n\n\n\n<p>Moreover, as the environment and climate change increasingly makes headlines, consumer interest surges. For example, the COP26 Glasgow Summit resulted in a spike in online search activity related to carbon footprint and carbon neutral.<\/p>\n\n\n\n<p>To put the rising importance of this topic into perspective, the volume of user generated content about carbon emissions is now nearly equal to fashion. The number of raw conversations on carbon emissions increased by 38% in just one year.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><style>.kb-row-layout-id6825_5420a8-0a > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id6825_5420a8-0a > .kt-row-column-wrap) > .wp-block-toluna-column{justify-content:start;}.kb-row-layout-id6825_5420a8-0a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var(--wp--style--global--content-size);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id6825_5420a8-0a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id6825_5420a8-0a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id6825_5420a8-0a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id6825_5420a8-0a alignfull wp-block-toluna-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.toluna-column6825_75607e-5a > .kt-inside-inner-col,.toluna-column6825_75607e-5a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.toluna-column6825_75607e-5a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.toluna-column6825_75607e-5a > .kt-inside-inner-col{flex-direction:column;}.toluna-column6825_75607e-5a > .kt-inside-inner-col > .aligncenter{width:100%;}.toluna-column6825_75607e-5a > .kt-inside-inner-col:before{opacity:0.3;}.toluna-column6825_75607e-5a{position:relative;}@media all and (max-width: 1024px){.toluna-column6825_75607e-5a > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.toluna-column6825_75607e-5a > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-toluna-column toluna-column6825_75607e-5a\"><div class=\"kt-inside-inner-col\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-big-font-size\"><em>Changing search behaviors are clearly connected to newsworthy environmental events \u2013 a useful insight for the timing of any related messaging.<\/em><\/p>\n<\/blockquote>\n<\/div><\/div>\n\n<\/div><\/div><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Online search behaviours \u2013 Indexed volume per topic (global)*<\/h3>\n\n\n<style>.kb-image6825_217760-ca .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-toluna-image kb-image6825_217760-ca size-large\"><div class=\"\"><img decoding=\"async\" width=\"1024\" height=\"415\" src=\"https:\/\/tolunacorporate.com\/wp-content\/uploads\/2025\/03\/digital-carbon-footprint-f2f2f2-2048x830-1-1024x415.png\" alt=\"\" class=\"kb-img wp-image-8704\" srcset=\"https:\/\/tolunacorporate.com\/wp-content\/uploads\/2025\/03\/digital-carbon-footprint-f2f2f2-2048x830-1-1024x415.png 1024w, https:\/\/tolunacorporate.com\/wp-content\/uploads\/2025\/03\/digital-carbon-footprint-f2f2f2-2048x830-1-300x122.png 300w, https:\/\/tolunacorporate.com\/wp-content\/uploads\/2025\/03\/digital-carbon-footprint-f2f2f2-2048x830-1-768x311.png 768w, https:\/\/tolunacorporate.com\/wp-content\/uploads\/2025\/03\/digital-carbon-footprint-f2f2f2-2048x830-1-1536x623.png 1536w, https:\/\/tolunacorporate.com\/wp-content\/uploads\/2025\/03\/digital-carbon-footprint-f2f2f2-2048x830-1.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div><figcaption>*popularity of top search queries in Google Search from August 2021 to July 2022<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">What are the best channels for climate communication?<\/h2>\n\n\n\n<p>When consumers discuss carbon emissions and sustainability on social media they\u2019re usually posting to Instagram and Twitter. Instagram is the leading platform for brands to initiate dialogue with people in this space. Twitter and YouTube prompt more spontaneous reactions. Consumers generally take the lead in discussions. Therefore, the social channel you use should&nbsp;<strong>reflect your communication goals of course.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Instagram and Facebook are better for low-involvement content, such as brand messaging or introducing new products.<\/li>\n\n\n\n<li>YouTube is ideal for educating consumers and trying to influence change since it facilitates layered messaging with long video content.<\/li>\n<\/ul>\n\n\n<style>.kb-row-layout-id6825_10ad6d-51 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id6825_10ad6d-51 > .kt-row-column-wrap) > .wp-block-toluna-column{justify-content:start;}.kb-row-layout-id6825_10ad6d-51 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var(--wp--style--global--content-size);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id6825_10ad6d-51 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id6825_10ad6d-51 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id6825_10ad6d-51 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id6825_10ad6d-51 alignfull wp-block-toluna-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.toluna-column6825_1fc210-f3 > .kt-inside-inner-col,.toluna-column6825_1fc210-f3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.toluna-column6825_1fc210-f3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.toluna-column6825_1fc210-f3 > .kt-inside-inner-col{flex-direction:column;}.toluna-column6825_1fc210-f3 > .kt-inside-inner-col > .aligncenter{width:100%;}.toluna-column6825_1fc210-f3 > .kt-inside-inner-col:before{opacity:0.3;}.toluna-column6825_1fc210-f3{position:relative;}@media all and (max-width: 1024px){.toluna-column6825_1fc210-f3 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.toluna-column6825_1fc210-f3 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-toluna-column toluna-column6825_1fc210-f3\"><div class=\"kt-inside-inner-col\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-big-font-size\">Knowing when people talk, and what people are talking about could help you target your message on specific channels.<\/p>\n<\/blockquote>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">What motivates and deters consumers\u2019 climate actions?<\/h2>\n\n\n\n<p>In the digital landscape, we leverage AI to cluster all the conversations about carbon emission and sustainability.&nbsp;<strong>Personal carbon footprint is the topic that stands out in terms of volume, followed by brand initiatives.<\/strong>&nbsp;These topics come up close to each other for a reason. Brand initiatives stimulate consumers to make changes in their consumption habits and people discuss their initiatives in their own actions.<\/p>\n\n\n\n<p>Conversations about consumer and company actions are very closely related to each other. Consumers demand companies to take action when it comes to emission production. At the same time, companies need people to be engaged with their actions for the initiatives to be successful.<\/p>\n\n\n\n<p>We also analyze the data using human enrichment to more accurately determine consumer sentiment. For example, although carbon footprint is the term consumers use most frequently, their reactions are less positive. On the other hand, carbon reduction and carbon negative sparked more positivity in conversations. Our research found consumers tend to associate the phrase \u201csaving the planet\u201d with greenwashing when it\u2019s used non-specifically and as a broad concept.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Volume per topic in online conversations<\/h5>\n\n\n<style>.kb-image6825_774dc2-e2 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-toluna-image kb-image6825_774dc2-e2\"><figure class=\"aligncenter size-large\"><div class=\"\"><img decoding=\"async\" width=\"1024\" height=\"587\" src=\"https:\/\/tolunacorporate.com\/wp-content\/uploads\/2025\/03\/volume-per-topic-online-1024x587.png\" alt=\"\" class=\"kb-img wp-image-8712\" srcset=\"https:\/\/tolunacorporate.com\/wp-content\/uploads\/2025\/03\/volume-per-topic-online-1024x587.png 1024w, https:\/\/tolunacorporate.com\/wp-content\/uploads\/2025\/03\/volume-per-topic-online-300x172.png 300w, https:\/\/tolunacorporate.com\/wp-content\/uploads\/2025\/03\/volume-per-topic-online-768x440.png 768w, https:\/\/tolunacorporate.com\/wp-content\/uploads\/2025\/03\/volume-per-topic-online-1536x881.png 1536w, https:\/\/tolunacorporate.com\/wp-content\/uploads\/2025\/03\/volume-per-topic-online.png 1995w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div><figcaption>N ~1 MM online conversations<\/figcaption><\/figure><\/div>\n\n\n<style>.kb-row-layout-id6825_d37c0f-32 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id6825_d37c0f-32 > .kt-row-column-wrap) > .wp-block-toluna-column{justify-content:start;}.kb-row-layout-id6825_d37c0f-32 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var(--wp--style--global--content-size);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id6825_d37c0f-32 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id6825_d37c0f-32 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id6825_d37c0f-32 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id6825_d37c0f-32 alignfull wp-block-toluna-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.toluna-column6825_999dc1-0e > .kt-inside-inner-col,.toluna-column6825_999dc1-0e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.toluna-column6825_999dc1-0e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.toluna-column6825_999dc1-0e > .kt-inside-inner-col{flex-direction:column;}.toluna-column6825_999dc1-0e > .kt-inside-inner-col > .aligncenter{width:100%;}.toluna-column6825_999dc1-0e > .kt-inside-inner-col:before{opacity:0.3;}.toluna-column6825_999dc1-0e{position:relative;}@media all and (max-width: 1024px){.toluna-column6825_999dc1-0e > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.toluna-column6825_999dc1-0e > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-toluna-column toluna-column6825_999dc1-0e\"><div class=\"kt-inside-inner-col\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-big-font-size\"><em>Price was not mentioned by consumers as a barrier to reducing carbon emissions.<\/em><br><em>However, we see other studies indicating that price is a barrier to purchase.<\/em><\/p>\n<\/blockquote>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id6825_3c3aba-b8 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id6825_3c3aba-b8 > .kt-row-column-wrap) > .wp-block-toluna-column{justify-content:start;}.kb-row-layout-id6825_3c3aba-b8 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var(--wp--style--global--content-size);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id6825_3c3aba-b8 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id6825_3c3aba-b8 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id6825_3c3aba-b8 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id6825_3c3aba-b8 alignfull wp-block-toluna-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.toluna-column6825_f0ce80-12 > .kt-inside-inner-col,.toluna-column6825_f0ce80-12 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.toluna-column6825_f0ce80-12 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.toluna-column6825_f0ce80-12 > .kt-inside-inner-col{flex-direction:column;}.toluna-column6825_f0ce80-12 > .kt-inside-inner-col > .aligncenter{width:100%;}.toluna-column6825_f0ce80-12 > .kt-inside-inner-col:before{opacity:0.3;}.toluna-column6825_f0ce80-12{position:relative;}@media all and (max-width: 1024px){.toluna-column6825_f0ce80-12 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.toluna-column6825_f0ce80-12 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-toluna-column toluna-column6825_f0ce80-12\"><div class=\"kt-inside-inner-col\">\n<p>Consumers talk a lot online about their individual actions to reduce their carbon footprint. This behavior is driven by their desire to make a positive impact on the environment. They feel it\u2019s their individual responsibility. We see consumers already\u00a0<strong>focusing on sustainability in their purchases:<\/strong><\/p>\n<\/div><\/div>\n\n\n<style>.toluna-column6825_a0082b-67 > .kt-inside-inner-col,.toluna-column6825_a0082b-67 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.toluna-column6825_a0082b-67 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.toluna-column6825_a0082b-67 > .kt-inside-inner-col{flex-direction:column;}.toluna-column6825_a0082b-67 > .kt-inside-inner-col > .aligncenter{width:100%;}.toluna-column6825_a0082b-67 > .kt-inside-inner-col:before{opacity:0.3;}.toluna-column6825_a0082b-67{position:relative;}@media all and (max-width: 1024px){.toluna-column6825_a0082b-67 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.toluna-column6825_a0082b-67 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-toluna-column toluna-column6825_a0082b-67\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/tolunacorporate.com\/wp-content\/uploads\/2025\/03\/woman-inspecting-sustainable-package-300x200-1.jpg\" alt=\"\" class=\"wp-image-8728\" style=\"width:346px;height:auto\"\/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Buying products with sustainably-sourced raw materials<\/li>\n\n\n\n<li>Choosing packaging with little or no plastic<\/li>\n\n\n\n<li>Eating less meat and meat substitutes<\/li>\n<\/ul>\n\n\n\n<p>On the other hand, some consumers think their personal actions are too small to make an impact. These skeptical consumers tend to be male and are very vocal about the lack of credibility of climate initiatives.&nbsp;<strong>Their responses include:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Climate communication from companies is greenwashing<\/li>\n\n\n\n<li>Brands are not taking enough responsibility and not transparent in climate initiatives<\/li>\n\n\n\n<li>Climate information from brands is a marketing strategy or marketing ploy<\/li>\n<\/ul>\n\n\n<style>.kb-row-layout-id6825_00dd87-cd > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id6825_00dd87-cd > .kt-row-column-wrap) > .wp-block-toluna-column{justify-content:start;}.kb-row-layout-id6825_00dd87-cd > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var(--wp--style--global--content-size);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr) minmax(0, 2fr);}.kb-row-layout-id6825_00dd87-cd > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id6825_00dd87-cd > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr) minmax(0, 2fr);}}@media all and (max-width: 767px){.kb-row-layout-id6825_00dd87-cd > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id6825_00dd87-cd alignfull wp-block-toluna-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-right-golden kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.toluna-column6825_be5bfc-a1 > .kt-inside-inner-col,.toluna-column6825_be5bfc-a1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.toluna-column6825_be5bfc-a1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.toluna-column6825_be5bfc-a1 > .kt-inside-inner-col{flex-direction:column;}.toluna-column6825_be5bfc-a1 > .kt-inside-inner-col > .aligncenter{width:100%;}.toluna-column6825_be5bfc-a1 > .kt-inside-inner-col:before{opacity:0.3;}.toluna-column6825_be5bfc-a1{position:relative;}@media all and (max-width: 1024px){.toluna-column6825_be5bfc-a1 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.toluna-column6825_be5bfc-a1 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-toluna-column toluna-column6825_be5bfc-a1\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"478\" height=\"675\" src=\"https:\/\/tolunacorporate.com\/wp-content\/uploads\/2025\/03\/behavior-positive.png\" alt=\"\" class=\"wp-image-8736\" srcset=\"https:\/\/tolunacorporate.com\/wp-content\/uploads\/2025\/03\/behavior-positive.png 478w, https:\/\/tolunacorporate.com\/wp-content\/uploads\/2025\/03\/behavior-positive-212x300.png 212w\" sizes=\"(max-width: 478px) 100vw, 478px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.toluna-column6825_15eee7-7c > .kt-inside-inner-col,.toluna-column6825_15eee7-7c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.toluna-column6825_15eee7-7c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.toluna-column6825_15eee7-7c > .kt-inside-inner-col{flex-direction:column;}.toluna-column6825_15eee7-7c > .kt-inside-inner-col > .aligncenter{width:100%;}.toluna-column6825_15eee7-7c > .kt-inside-inner-col:before{opacity:0.3;}.toluna-column6825_15eee7-7c{position:relative;}@media all and (max-width: 1024px){.toluna-column6825_15eee7-7c > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.toluna-column6825_15eee7-7c > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-toluna-column toluna-column6825_15eee7-7c\"><div class=\"kt-inside-inner-col\">\n<ul class=\"wp-block-list\">\n<li>Buying products with sustainably-sourced raw materials<\/li>\n\n\n\n<li>Choosing packaging with little or no plastic<\/li>\n\n\n\n<li>Eating less meat and meat substitutes<\/li>\n<\/ul>\n\n\n\n<p>On the other hand, some consumers think their personal actions are too small to make an impact. These skeptical consumers tend to be male and are very vocal about the lack of credibility of climate initiatives.&nbsp;<strong>Their responses include:<\/strong><\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Climate communication from companies is greenwashing<\/li>\n\n\n\n<li>Brands are not taking enough responsibility and not transparent in climate initiatives<\/li>\n\n\n\n<li>Climate information from brands is a marketing strategy or marketing ploy<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">Barrier differences between sectors<\/h5>\n\n\n\n<p>In beauty and personal care, greenwashing is a major deterrent to consumer change.<br>On the other hand, greenwashing doesn\u2019t affect consumers as much in the transportation industry. So, it\u2019s important to customize climate communication strategies by sector.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">How different consumers perceive climate communications<\/h5>\n\n\n\n<p>Age doesn\u2019t discriminate.<\/p>\n\n\n\n<p>Younger generations are more active online but all age groups communicate about environmental topics with a similar level of urgency. Recent studies show that older consumers are only a bit behind in terms of engagement and they\u2019re just as interested as younger consumers. Older consumers also react as positively as the younger generation.<\/p>\n\n\n\n<p>Brands should target all age groups when communicating about climate initiatives.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Targeting climate communications by consumer groups<\/h5>\n\n\n\n<p>We identified four main types of consumers, based on how they discussed and reacted to environmental topics.<\/p>\n\n\n\n<p><strong>Improvers:<\/strong>&nbsp;The largest group (74%) among the consumers. They are vocal online about climate change, often refer to scientific sources, and share actions to reduce their carbon footprint.<br>Unsurprisingly, they are highly aware of carbon labeling and care the most about the topic.<\/p>\n\n\n\n<p><strong>Doubters:<\/strong>&nbsp;These consumers may care about carbon emissions but are less aware of carbon labels.<br>Although vocal online, they are less positive in the carbon footprint debate. They are open to making more sustainable choices but lack understanding and tend to question information.<\/p>\n\n\n\n<p><strong>Non-believers:<\/strong>&nbsp;The most skeptical consumer group.<br>They do not care about their carbon footprint and find carbon labels misleading. They are least receptive to climate communication although they may be persuaded by relevant influencers.<\/p>\n\n\n\n<p><strong>Not committed:<\/strong>&nbsp;They don\u2019t care about their carbon footprint and are poorly informed on the topic.<br>It\u2019s unlikely that information on carbon labels will influence these consumers.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">What climate actions do consumers expect from brands?<\/h5>\n\n\n\n<p>Above all, consumers feel that brands should take the lead and do more to cut carbon emissions. They\u2019re looking for honest communication from brands about their sustainability initiatives and impact.<\/p>\n\n\n\n<p>Consumers perceive carbon labeling and carbon offsetting as effective tools to help reduce or compensate for personal carbon footprints. We also gathered insights on how consumers think brands can make these initiatives more effective.<\/p>\n\n\n\n<p>Consumers say carbon labels are not consistent or easily comparable. As a result, it\u2019s difficult to use the information when making purchasing decisions. They doubt the accuracy of carbon labels because there are so many different kinds. Some would like to see a simplified color code, such as the one found in nutrition labels.<\/p>\n\n\n\n<p>Carbon offsetting also has an overall positive perception. Consumers who view it negatively say offsetting only alleviates consumer guilt and isn\u2019t a true climate solution. Some feel their individual offsetting contribution won\u2019t really help.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Best practices for effective carbon labeling and offsetting<\/h5>\n\n\n\n<h6 class=\"wp-block-heading\">Creating the carbon label<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be transparent and accurate about calculations. Account for the entire product lifecycle, from sourcing to production to waste. Use internationally recognized standards.<\/li>\n\n\n\n<li>Aim for consistency and design simplicity. Use cohesive information that enables comparability between labels. Consider how much information is already displayed. Are consumers able to calculate their own footprint? Will a color scheme add clarity?<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\">Developing carbon offsetting options<\/h6>\n\n\n\n<p>Ensure consumers can get accurate program information. Add scannable labels on your packaging or links on your website that direct consumers to your carbon offset partner.<\/p>\n\n\n\n<p>Choose a reliable, recognized and transparent program. Use a company credited by the Gold Standard that has multiple types of compensation projects in different regions. The partner should show where each consumer\u2019s individual contribution has made a difference.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Key insights for engaging consumers in sustainability initiatives<\/h2>\n\n\n<style>.kt-accordion-id6825_b22e24-86 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id6825_b22e24-86 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;background:#ffffff;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id6825_b22e24-86 .wp-block-toluna-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top:0px solid #f2f2f2;border-right:0px solid #f2f2f2;border-bottom:0px solid #f2f2f2;border-left:0px solid #f2f2f2;border-top-left-radius:6px;border-top-right-radius:6px;border-bottom-right-radius:6px;border-bottom-left-radius:6px;background:#ED0A8D;color:#ffffff;padding-top:14px;padding-right:16px;padding-bottom:14px;padding-left:16px;}.kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#ffffff;}.kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) 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.kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#ffffff;}.kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#007EE2;}.kt-accordion-id6825_b22e24-86 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible, .kt-accordion-id6825_b22e24-86 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{color:#ffffff;background:#007EE2;border-top-color:#BE530B;border-top-style:solid;border-right-color:#BE530B;border-right-style:solid;border-bottom-color:#BE530B;border-bottom-style:solid;border-left-color:#BE530B;border-left-style:solid;}.kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#ffffff;}.kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id6825_b22e24-86:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#007EE2;}@media all and (max-width: 1024px){.kt-accordion-id6825_b22e24-86 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id6825_b22e24-86 .wp-block-toluna-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top:0px solid #f2f2f2;border-right:0px solid #f2f2f2;border-bottom:0px solid #f2f2f2;border-left:0px solid #f2f2f2;}}@media all and (max-width: 1024px){.kt-accordion-id6825_b22e24-86 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id6825_b22e24-86 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id6825_b22e24-86 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible, .kt-accordion-id6825_b22e24-86 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#BE530B;border-top-style:solid;border-right-color:#BE530B;border-right-style:solid;border-bottom-color:#BE530B;border-bottom-style:solid;border-left-color:#BE530B;border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id6825_b22e24-86 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id6825_b22e24-86 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id6825_b22e24-86 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}.kt-accordion-id6825_b22e24-86 .wp-block-toluna-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top:0px solid #f2f2f2;border-right:0px solid #f2f2f2;border-bottom:0px solid #f2f2f2;border-left:0px solid #f2f2f2;}.kt-accordion-id6825_b22e24-86 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id6825_b22e24-86 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}.kt-accordion-id6825_b22e24-86 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible, .kt-accordion-id6825_b22e24-86 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#BE530B;border-top-style:solid;border-right-color:#BE530B;border-right-style:solid;border-bottom-color:#BE530B;border-bottom-style:solid;border-left-color:#BE530B;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-toluna-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id6825_b22e24-86 kt-accordion-has-4-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-toluna-pane kt-accordion-pane kt-accordion-pane-1 kt-pane6825_b8f481-8d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Fast-growing interest<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Consumers are engaging online with topics related to environmental sustainability and climate change. Most conversations come from consumers discussing their individual carbon footprint (21%) and notable brand initiatives (14%) to reduce emissions. More than 88% of these discussions take place on social media while 8% happened on forums.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-toluna-pane kt-accordion-pane kt-accordion-pane-2 kt-pane6825_076026-35\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Clear consumer profiles<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Online consumers can be classified according to their attitude to the subject. Improvers, the largest group, have already made changes in their daily lives and are open to further reducing their emissions. Consumers from all age groups are committed to reducing their carbon footprint but men are considerably more skeptical than women.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-toluna-pane kt-accordion-pane kt-accordion-pane-3 kt-pane6825_273537-ed\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Shifting behaviors<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Being part of the solution and the proven effectiveness of the measures taken are the main drivers to reduce emissions. There are already visible behavioral changes that consumers have made among all age groups such as buying more environmentally friendly products (41%), dieting (15%) or choosing sustainable travel (6%).<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-toluna-pane kt-accordion-pane kt-accordion-pane-4 kt-pane6825_747bc4-c8\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Actionable strategies and barriers<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Consumers increasingly feel it is their individual responsibility to reduce their carbon emissions. The most frequently mentioned barriers come from consumers who think that their own actions will not make a difference (22%). The skepticism is driven by lack of credibility (12%) of the initiatives proposed to reduce emissions, often seen as greenwashing (8%). To a lesser extent, brands are blamed for not being transparent or held accountable for their operations.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Recommendations for improving sustainability communications<\/h2>\n\n\n\n<h5 class=\"wp-block-heading\">1. Increase consumer awareness:<\/h5>\n\n\n\n<p>Stimulating education and awareness of environmental issues through social channels paves the path for brands to introduce carbon labeling and offsetting.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">2. Practice what you preach:<\/h5>\n\n\n\n<p>Gain credibility with consumers by being transparent about the brand\u2019s own ESG efforts and commitment to sustainable production. Demonstrate how the brand lives its values. Otherwise, consumers may perceive your environmental communications (especially carbon labeling) as greenwashing.<\/p>\n\n\n\n<p>Make your brand as accountable as consumers for environmental impact.<\/p>\n\n\n\n<p>Conduct an environmental review of all brand activities, set targets for improvement and implement an action plan. Share detailed strategies and honest results.<\/p>\n\n\n\n<p>Offer a carbon offsetting program that\u2019s reliable, transparent and easy to use. Clearly indicate how purchases can directly impact carbon reduction.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">3. Tailor your online media plan for sustainability:<\/h5>\n\n\n\n<p>Prioritize Instagram, Facebook and Twitter for shorter brand messaging. Leverage YouTube for discursive\/debate communications.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">4. Reconsider your targeting strategy:<\/h5>\n\n\n\n<p>Communicate with all age groups. Remember that men tend to be less \u201csupportive\u201d of the issues surrounding carbon footprint.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prioritize improvers by reinforcing their good intentions.<\/li>\n\n\n\n<li>Try to educate doubters and build trust among non-believers.<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">5. Simplify messaging:<\/h5>\n\n\n\n<p>All brand content needs to be easy to understand, relatable to the brand and evidenced in what you are doing to meet those claims. Any visual representation (or association with the implications of that visual)\u00a0\u00a0 should be carefully balanced and factually supported.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">6. Aim for positivity:<\/h5>\n\n\n\n<p>Consumers tend to be more negative and skeptical about vague expressions (e.g., Saving the planet\/Protecting the environment). Choose words that spark more positivity and empower consumers when they realize their actions CAN make a difference, such as carbon reduction or carbon negative.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>An increasing number of consumers&nbsp;worldwide understand that governments, companies, and consumers must<\/p>\n","protected":false},"author":11,"featured_media":10108,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_toluna_hide_sidebar":false,"footnotes":""},"categories":[51],"tags":[],"class_list":["post-6825","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-whitepaper","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/tolunacorporate.com\/nl\/wp-json\/wp\/v2\/posts\/6825","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tolunacorporate.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tolunacorporate.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tolunacorporate.com\/nl\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tolunacorporate.com\/nl\/wp-json\/wp\/v2\/comments?post=6825"}],"version-history":[{"count":0,"href":"https:\/\/tolunacorporate.com\/nl\/wp-json\/wp\/v2\/posts\/6825\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tolunacorporate.com\/nl\/wp-json\/wp\/v2\/media\/10108"}],"wp:attachment":[{"href":"https:\/\/tolunacorporate.com\/nl\/wp-json\/wp\/v2\/media?parent=6825"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tolunacorporate.com\/nl\/wp-json\/wp\/v2\/categories?post=6825"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tolunacorporate.com\/nl\/wp-json\/wp\/v2\/tags?post=6825"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}