1st November, 12:30pm | City Social, Tower 42, 25 Old Broad St, London EC2N 1HQ
Join us for this exclusive peer event to discuss the challenges and opportunities as the duty becomes a Business-as-Usual operational function.
Hear from consortium members and non-members alike to discuss learnings from testing conducted so far and future challenges:
Develop an industry best practice guide based on the consortium’s learnings from the current testing
Measure and drive improved understanding & engagement amongst internal employees
A holistic event driven response to incidents (complaint or other customer interaction driven) providing re-evaluation of consumer product needs, price/value, and the relevant journey comm(s).